How to reach us, when we’re available, and how quickly you’ll hear back.
| hello@iepioneer.com | |
| Support request form | Submit a request |
| Support hours | Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays |
| First response | Within two (2) business days of your message |
| Phone and live chat | Not available — support is provided by email and the request form |
To help us respond quickly, include your organization’s name, what you were trying to do, and — for an integration issue — which one (for example, Zoom). Please don’t include student names or other student information in your message; we’ll follow up securely if we need details.
Sign in at app.iepioneer.com. Questions about access to your organization’s account, or about the records it holds, are best directed first to your organization’s IEPioneer administrator.
If you believe an account or student information may have been accessed inappropriately, email hello@iepioneer.com with “Security” in the subject line.
